Who is going to help me..?“I have a cyber security problem.. My email is hacked..or one of my photo is edited and used for pornography or published on facebook… To whom should I tell this?”

Have you ever faced such an incident? Or have had this happen to one of your friend or someone known?

If someone asks such a question from you, do you know what the correct answer?

Anyway, do not worry! We are there to support you. Hithawathi is a help desk for the victims and casualties of technology / internet related activities.

You may first contact us if you encounter with any cyber related issue, that you do not know what to do. We can guide you to follow the correct path / take necessary actions. This service is free and confidential.

Other than that there are three main national level institutes which act against cyber frauds. Below is a brief description of each of them.

  1. Sri Lanka Police (Sri Lankan Police Cybercrime unit)Internet Crime Complaint Centre (IC3) has been established at Police Headquarters with the collaboration of Criminal Investigation Department & Information Technology Division to receive and investigate regarding criminal complaints in the rapidly expanding arena of cyber crime.You can place a complaint or get help from them regarding cyber frauds (especially thru social media such as facebook, twitter) and get information via telephone number below.

    Placing a complaint is really important. Why? That is NEEDED to take the legal actions against the racketeer and to track the person.

    Get more info: www.telligp.police.lk

  2. Sri Lanka Computer Emergency Readiness Team | Coordination Centre (Sri Lanka CERT|CC)Sri Lanka CERT|CC is one of the main institutes which provide cyber security emergency responses. It also supports the Sri Lanka Police to resolve the complaints you made regarding cyber security.
    To protect Information Technology users in the Public and Private Sector Organizations and the General Public by providing up-to-date information on potential threats and vulnerabilities and by undertaking computer emergency response handling services.Here are the contact details:
    Place a complaint here: www.slcert.gov.lk/report_incident.php

    Room 4-112, BMICH, Bauddhaloka Mawatha, Colombo 07, Sri Lanka.
    Tel: +94 11 269 1692 / 269 5749 / 267 9888
    Fax: +94 11 269 1064
    E-Mail: slcert@cert.gov.lk

  3. TechCERTTechCERT is a division of LK Domain Registry and has its origins in a pioneering project of the LK Domain Registry with academic partners to provide computer emergency response services to the public and private sector institutions in Sri Lanka. TechCERT has collaborative partnerships with several national and global information security organisations that provide latest data on computer and network security threats and vulnerabilities.Address : TechCERT, 1st Floor, Bernards Business Park, 106, Dutugemunu Street, Kohuwala
    Hot-line : +94114219125, 0114-462562 (hotline)
    Fax: +94112650805
    Email: info@techcert.lk
    Web: www.techcert.lk