Whatever type of Internet related issue is, we’re here to help you find the most appropriate and the best solution for it. So first take a deep breath and calm down.
The important thing is that you need to tell us your problem clearly in detail.
You can submit your questions to us in Sinhala / Tamil / English.
Simply choose how to tell your problem out of the following modes.
- Contact us via +94 11 421 6062, we will assist you in identifying and analyzing your issue.
- Send us an email to firstname.lastname@example.org.
- You will see a chat window next right bottom of our website. Just type your problem.
- Submit your issue with details by filling the form appears in the menu “Contact -> Send A Message” on the website www.hithawathi.lk
To report the hacked account, please follow the steps shown in https://www.hithawathi.lk/help-centre/social-media/facebook/you-think-your-account-was-hacked-or-someone-is-using-it-without-your-permission/
To report and remove the impersonating (fake) account or page, please follow the steps shown in https://www.hithawathi.lk/help-centre/social-media/facebook/how-do-you-report-an-account-or-page-thats-pretending-to-be-you-or-someone-else-2-2/
- Getting a WhatsApp call from an unknown number may be a sign that your account is compromised (hacked). You don’t even need to pick up the call for it. (‘The Sun’ newspaper, 15th May 2019)
- Phone warms up unusually
- Phone battery gets low very quickly when mobile data or Wi-Fi is on
- Change of your account information
- Messages that you did not send, are sent to your contacts and unknown people.
- Unread messages appear to be read and new or deleted messages may be there.
- Difference in the list of contacts
Among the e-mails you receive daily in different forms, it is not easy to identify whether it is a genuine or a scam email. The following indicators will help you to recognize the fraudulent e-mails.
- Incomplete / misspelled words
- Requires immediate action
- Request to enter personal information
- How to check the web page link
See more details here..