Last updated on August 14, 2021
- All Internet and Network servers require that users login using their username and password to send and receive e-mail.
- Verify that you are entering the correct username and password when attempting to send or receive your e-mail.
- If you are not being prompted for a username or password, it is likely that the username and password are configured within the e-mail program.
- Verify that the correct username and password have been entered into the e-mail program’s configuration.
Note: Some network administrators or Internet service providers may expire your password after a length of time. If the password is not changed within that time period, it is possible that you will no longer be able to receive e-mail until the password is changed.
Spam filters can inappropriately cause you to not receive email. If a spam filter is improperly configured or your ISP believes a message is a spam, it will either be placed in the Spam folder or deleted before you can read it. Only your Internet service provider can tell you if this is occurring.
Almost all e-mail programs today have some protection that helps protect users from spam. These programs, scripts, and add-ons can also cause e-mail to be wrongly deleted. If you have problems getting e-mail, make sure all spam filters are disabled on your end as well and no mail is in the junk or spam folder, or in the trash bin.