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Please note that Hithawathi services will be limited or delayed on 25th March 2023 from 12.30pm to 5.00pm. Please kindly bear with us. If you are unable to contact us immediately via phone or instant messaging services, please do send us an email to help@hithawathi.lk or a message via Whatsapp / Viber (+94 77 771 1199) or a message via FB Messenger (https://www.facebook.com/hithawathi). We will get back to you as soon as possible.

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Hithawathi
Help Centre
Caution!
COVID-19 Cyber Attacks

Cyber security tips

Cyber security threats

Security Alerts
Know More
Knowledge Base

Social Media

Parents Guide

Children’s Guide

How to get help
Observation
Real time cases

Videos

Newspapers
How to get help
News and Events
e-Library
- Monthly Newsletter
- Cyber Security Booklet
Contact
- FAQ
- Search for:

Uploading Your ID

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Uploading Your ID

Last updated on December 4, 2020

Please note that there is an option to upload different types of your IDs in your Facebook account. However it is not mandatory.

Special Warning
Defense Against COVID-19 Cyber Threats
How to be safe during this disasters situation
How to save your child from cyber crimes
Covid-19 Cyber Threats

What you should do?
How to report to Hithawathi
Tell IGP
Child Hotline
Useful Contact Information

Identify, prevent Internet Theft
Cybersafety Tips 1
Cyber Safety Tips 2
Password Part 1 – Selecting a strong password and protecting it
Your Safety in Cyber Space
What is Two-Factor Authentication?
Internet Safety Tips for Children and Teens
Spam vs. Scam
Work From Home Tips
Password Part 2 – How to remember difficult passwords in an easy way

Cyber Security Threats in 2020 – 01 – Deepfake
Cyber Security Threats in 2020 – 02 – 5G

Special Warning
Receiving OTP (One Time Password) via a Local Private Number
Google Patches High-Severity Flaws in Google Chrome
Cyber Security Alert
Apple Release Urgent Patches for two Zero-Day Flaws

Identify Computer Virus
Is Internet good or bad?
Internet Frauds
Safety on Your Email
How to secure your email account?
Why can’t I receive or send an e-mail?
You Decide whether it is a Fake or a Real Weblink/URL!
How to tell if an e-mail is a scam
What are scams
Social Engineering

Report a video
Report a thumbnail
Report a comment
Report a live chat message
Report a channel

How to change the number on WhatsApp account?
How to delete the WhatsApp account?
How to block WhatsApp contacts?
How to configure privacy settings on WhatsApp?
How to configure security settings on WhatsApp?
WhatsApp Hacking
How to secure your WhatsApp account from social hacking
Reporting on WhatsApp
How to configure two-step verification settings on WhatsApp?
WhatsApp group settings

How you can protect your privacy while using Viber?
How to back up your Viber chats?
How to deactivate a Viber account?
Reporting on Viber
Admin Controls in Viber Groups

Imo
How to delete an IMO account?
How to Block an IMO chat?

How do you report a fake account (impersonating you / pretending to be you) on Instagram?
How do you report a post or profile for abuse or spam on Instagram?
Do you think your Instagram account has been hacked?

How do you report a hacked account on LinkedIn?
How do you report inaccurate information on another member’s profile on LinkedIn?
How do you report a fake profile on LinkedIn?

How do you file a report when a Tweet is abusive
How do you report an impersonation violation (fake account) on Twitter?
Is your Twitter account hacked?

How to report Inappropriate Content on TikTok?
If your TikTok account is hacked
How to report fake / impersonating accounts on TikTok?

Privacy and Safety
Reporting

Login and Password
Your Profile and Settings
Names on Facebook

What names are allowed on Facebook?
Which name should I use on Facebook?
How do I add or edit a language-specific name?
What if I have one name instead of a first name and a last name?
Changing your name or adding additional names

Keeping Your Account Secure
Notifications
Ad Preferences
Accessing & Downloading Your Information
Deactivating or Deleting Your Account

I deactivated my account. How do I reactivate it?
How do I permanently delete my Facebook account?
Can I remove the account of a friend or family member who’s medically incapacitated?

Reporting Abuse

Reporting a Privacy Violation
Hacked and Fake Accounts

Hacked Accounts

You think your account was hacked or someone is using it without your permission.
You think your friend’s account was hacked.

Impersonation Accounts

How do you report an account for impersonation?
How do you report an account or Page that’s pretending to be you or someone else?
How do you request information about a timeline that was impersonating you?

Fake Accounts

Managing a Deceased Person’s Account
Uploading Your ID
Intellectual Property

Overview

What types of things aren’t allowed on Facebook?
What types of behavior does Facebook identify as abusive?
Does Facebook allow photos of mothers breastfeeding?
Does Facebook allow post-mastectomy photos?
Why does Facebook limit the use of certain features and what are the limits?
Does Facebook consult with any external groups to inform its policies?
Are firearm sales allowed on Facebook?
Account Info
Can I create a joint Facebook account or share a Facebook account with someone else?

Your Privacy
Staying Safe
Keeping Your Account Secure
Unfriending or Blocking Someone

Unfriend
Block

What is blocking and how do you block someone?
After you block someone, can you see anything about that person?
How do you block someone from following you?
How do you block messages from someone on Facebook?
What is unblocking and how do you unblock someone?

Take a Break

How do you take a break from someone on Facebook?
Can you limit who can see your past posts?
Your romantic relationship ended. What can you do?
Who can see when you change your relationship status?
How can you stop someone from contacting you?

Hacked and Fake Accounts

Hacked Accounts

You think your account was hacked or someone is using it without your permission.
You think your friend’s account was hacked.

Impersonation Accounts

How do you report an account for impersonation?
How do you report an account or Page that’s pretending to be you or someone else?
How do you request information about a timeline that was impersonating you?

Fake Accounts

Inheritance scams
Rebate scams
Nigerian scams

Unexpected prize and lottery scams
Travel prize scams

Classifieds scams
Overpayment scams
Health & medical products
False billing
Online shopping scams
Psychic & clairvoyant
Mobile premium services

Investment scams
Betting and sports investment scams

Jobs and employment scams
Pyramid schemes

Identity theft
Phishing
Hacking
Remote access scams

Malware & ransomware
Threats to life, arrest or other

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LK Domain Registry

Quick Links

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TechCERT
Internet Crime Complaint Centre

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Phone:011-421-6062
Email:help@hithawathi.lk
WhatsApp / Viber:
+94 77 771 1199

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Weekdays 08.30 am – 07.00 pm
Saturdays 08.30 am – 05.00 pm
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