• Hithawathi
    • About Us
    • Our supporters
    • Hithawathi TEENS HUB
  • Help Centre

    Caution!

    • COVID-19 Cyber Attacks
    • Cyber security tips
    • Cyber security threats
    • Security Alerts

    Know More

    • Knowledge Base
    • Social Media
    • Parents Guide
    • Children’s Guide
    • How to get help

    Observation

    • Real time cases
    • Videos
    • Newspapers
    • Cyber News & Alerts

  • How to get help
  • News and Events
  • e-Library
    • A Decade of Digital Resilience
    • Monthly Newsletter
    • Cyber Security Booklet
  • Contact
    • FAQ
Are you lost in cyberspace?011-421-6062 help@hithawathi.lk Hithawathi Teens Hub   Cyber security Booklet

 What's right?Donate Now

Please note that Hithawathi services will be limited or delayed on Friday, the 2nd of May 2025 from 2.00pm to 5.00pm. Please kindly bear with us. If you are unable to contact us immediately via phone or instant messaging services, please do send us an email to help@hithawathi.lk or a message via Whatsapp / Viber (+94 77 771 1199) or a message via FB Messenger (https://www.facebook.com/hithawathi). We will get back to you as soon as possible.
We value your feedback
  • සිංහල
  • தமிழ்
Hithawathi
  • Hithawathi
    • About Us
    • Our supporters
    • Hithawathi TEENS HUB
  • Help Centre

    Caution!

    • COVID-19 Cyber Attacks
    • Cyber security tips
    • Cyber security threats
    • Security Alerts

    Know More

    • Knowledge Base
    • Social Media
    • Parents Guide
    • Children’s Guide
    • How to get help

    Observation

    • Real time cases
    • Videos
    • Newspapers
    • Cyber News & Alerts

  • How to get help
  • News and Events
  • e-Library
    • A Decade of Digital Resilience
    • Monthly Newsletter
    • Cyber Security Booklet
  • Contact
    • FAQ

Reporting on Viber

  • Home
  • Help Centre
  • Social Media
  • Viber
  • Reporting on Viber

Last updated on June 7, 2023

Viber has become a popular platform in which communications take place with friends, family, collegues and groups. To ensure its safety, Viber encourages the users to report inappropriate content shared within the app.

Viber recognizes the following inappropriate content that can be reported if they appear in Ads, Communities, Individual posts within Communities / Bots and Custom sticker packs

Spam

Promotion of violence

Threats

Misinformation (Fake news)

Encouragement of Self-harm

Exploitation of Children

Nudity

Encouragement to break the law

Catfishing (impersonation)

Copyright & trademark violations

Moreover, Viber recommends blocking if you receive above mentioned inappropriate content directly from another user.

  • If the chat is received from someone not saved in your contact list, you will be initially given the option to Block. If you believe that it is from a spammer you may select Block and Report Spam as shown below.
  • If the chat is from someone saved in your contact list, you may report as follows;
    1. Open Viber on your Phone, tap on “Chats” and select the chat (person) you  would like to block
    2. Tap Info (Android) or the name of the chat (iOS) at the top of the screen
    3. Tap “Chat info”
    4. Tap “Block this contact”

Apart from that here are the steps;

  • To report a Community on your phone
  1. Open Viber and select the Community that you would like to report
  2. At the top of the screen, tap the 3 dots (Android)   (iOS)
  3. Tap “Report Community”
  4. Select the reason for reporting the Community
  • To report a message within a Community or Bot on your phone
  1. Open Viber and select the Community or Bot that an inappropriate message is in
  2. At the top of the screen, tap the 3 dots (Android) (iOS)
  3. Tap “Report a message”
  4. Tap the message(s) that you would like to report
  5. Tap “Report” or the exclamation mark at the bottom of the screen
  6. Select the reason for reporting the message(s)
  • To report other content

Instructions on reporting a sticker pack can be found in Create Your Own Sticker Pack

You should open a support ticket to report all other matters that are not covered above. For instance, impersonating (fake) accounts, hacked accounts, technical issues or any other can be reported through this (https://vb.me/ContactUs) by filling the required fields with correct information. It is very important to mention your issue clearly. You may even attach relevant screenshots to make Viber easily identify your matter. Finally click on “Submit Ticket” to send the report.

After reviewing the information you report Viber support team has the right to take appropriate action as per their Content Guidelines and Terms of Use.

Note: If you feel that you or someone else is in emotional / physical danger with the need of immediate help, you may contact your local law enforcement authorities (e.g. Police) to report the case along with a screenshot of the content and any available contact info.

Source: https://help.viber.com/hc/en-us/articles/8922694984733-How-to-Report-Inappropriate-Content

  • Share:
  • Special Warning
  • Defense Against COVID-19 Cyber Threats
  • How to be safe during this disasters situation
  • How to save your child from cyber crimes
  • Covid-19 Cyber Threats
  • What you should do?
  • How to report to Hithawathi
  • Tell IGP
  • Child Hotline
  • Useful Contact Information
  • Identify, prevent Internet Theft
  • Cybersafety Tips 1
  • Cyber Safety Tips 2
  • Password Part 1 – Selecting a strong password and protecting it
  • Your Safety in Cyber Space
  • What is Two-Factor Authentication?
  • Internet Safety Tips for Children and Teens
  • Spam vs. Scam
  • Work From Home Tips
  • Password Part 2 – How to remember difficult passwords in an easy way
  • Cyber Security Threats in 2020 – 01 – Deepfake
  • Cyber Security Threats in 2020 – 02 – 5G
  • Special Warning
  • Receiving OTP (One Time Password) via a Local Private Number
  • Google Patches High-Severity Flaws in Google Chrome
  • Cyber Security Alert
  • Apple Release Urgent Patches for two Zero-Day Flaws
  • Identify Computer Virus
  • Is Internet good or bad?
  • Internet Frauds
  • Safety on Your Email
  • How to secure your email account?
  • Why can’t I receive or send an e-mail?
  • You Decide whether it is a Fake or a Real Weblink/URL!
  • How to tell if an e-mail is a scam
  • What are scams
  • Social Engineering
  • Report a video
  • Report a thumbnail
  • Report a comment
  • Report a live chat message
  • Report a channel
  • How to change the number on WhatsApp account?
  • How to delete the WhatsApp account?
  • How to block WhatsApp contacts?
  • How to configure privacy settings on WhatsApp?
  • How to configure security settings on WhatsApp?
  • WhatsApp Hacking
  • How to secure your WhatsApp account from social hacking
  • Reporting on WhatsApp
  • How to configure two-step verification settings on WhatsApp?
  • WhatsApp group settings
  • How you can protect your privacy while using Viber?
  • How to back up your Viber chats?
  • How to deactivate a Viber account?
  • Reporting on Viber
  • Admin Controls in Viber Groups
  • Imo
  • How to delete an IMO account?
  • How to Block an IMO chat?
  • How do you report a fake account (impersonating you / pretending to be you) on Instagram?
  • How do you report a post or profile for abuse or spam on Instagram?
  • Do you think your Instagram account has been hacked?
  • How do you report a hacked account on LinkedIn?
  • How do you report inaccurate information on another member’s profile on LinkedIn?
  • How do you report a fake profile on LinkedIn?
  • How do you file a report when a Tweet is abusive
  • How do you report an impersonation violation (fake account) on X (Twitter)?
  • Is your X (Twitter) account hacked?
  • How to report Inappropriate Content on TikTok?
  • If your TikTok account is hacked
  • How to report fake / impersonating accounts on TikTok?
  • Privacy and Safety
  • Reporting

  • Login and Password
  • Your Profile and Settings
  • Names on Facebook

  • What names are allowed on Facebook?
  • Which name should I use on Facebook?
  • How do I add or edit a language-specific name?
  • What if I have one name instead of a first name and a last name?
  • Changing your name or adding additional names

  • Keeping Your Account Secure
  • Notifications
  • Ad Preferences
  • Accessing & Downloading Your Information
  • Deactivating or Deleting Your Account

  • I deactivated my account. How do I reactivate it?
  • How do I permanently delete my Facebook account?
  • Can I remove the account of a friend or family member who’s medically incapacitated?

  • Reporting Abuse

  • Reporting a Privacy Violation
  • Hacked and Fake Accounts

  • Hacked Accounts

  • You think your account was hacked or someone is using it without your permission.
  • You think your friend’s account was hacked.

  • Impersonation Accounts

  • How do you report an account for impersonation?
  • How do you report an account or Page that’s pretending to be you or someone else?
  • How do you request information about a timeline that was impersonating you?

  • Fake Accounts

  • Managing a Deceased Person’s Account
  • Uploading Your ID
  • Intellectual Property

  • Overview

  • What types of things aren’t allowed on Facebook?
  • What types of behavior does Facebook identify as abusive?
  • Does Facebook allow photos of mothers breastfeeding?
  • Does Facebook allow post-mastectomy photos?
  • Why does Facebook limit the use of certain features and what are the limits?
  • Does Facebook consult with any external groups to inform its policies?
  • Are firearm sales allowed on Facebook?
  • Account Info
  • Can I create a joint Facebook account or share a Facebook account with someone else?

  • Your Privacy
  • Staying Safe
  • Keeping Your Account Secure
  • Unfriending or Blocking Someone

  • Unfriend
  • Block

  • What is blocking and how do you block someone?
  • After you block someone, can you see anything about that person?
  • How do you block someone from following you?
  • How do you block messages from someone on Facebook?
  • What is unblocking and how do you unblock someone?

  • Take a Break

  • How do you take a break from someone on Facebook?
  • Can you limit who can see your past posts?
  • Your romantic relationship ended. What can you do?
  • Who can see when you change your relationship status?
  • How can you stop someone from contacting you?

  • Hacked and Fake Accounts

  • Hacked Accounts

  • You think your account was hacked or someone is using it without your permission.
  • You think your friend’s account was hacked.

  • Impersonation Accounts

  • How do you report an account for impersonation?
  • How do you report an account or Page that’s pretending to be you or someone else?
  • How do you request information about a timeline that was impersonating you?

  • Fake Accounts

  • Inheritance scams
  • Rebate scams
  • Nigerian scams
  • Unexpected prize and lottery scams
  • Travel prize scams
  • Classifieds scams
  • Overpayment scams
  • Health & medical products
  • False billing
  • Online shopping scams
  • Psychic & clairvoyant
  • Mobile premium services
  • Investment scams
  • Betting and sports investment scams
  • Jobs and employment scams
  • Pyramid schemes
  • Identity theft
  • Phishing
  • Hacking
  • Remote access scams
  • Malware & ransomware
  • Threats to life, arrest or other

Hithawathi

A Project Powered by
LK Domain Registry

Quick Links

Sri Lanka CERT|CC
TechCERT
Internet Crime Complaint Centre
     
    Instagram 

Our Supporters

 

 

Contact Us

Phone:011-421-6062
Email:help@hithawathi.lk
WhatsApp / Viber:
+94 77 771 1199
 

BUSINESS HOURS
Weekdays 08.30 am – 05.00 pm
Saturdays 08.30 am – 12.30 pm
Closed on Public holidays.

(Calls may be recorded for training and quality purposes)

Copyright © 2025 Hithawathi. All Rights Reserved.

Terms and Conditions | Privacy Policy

Donate Now

Become a partner ?
Just call us 011-421-6062